Conditions générales de vente


CONDITIONS OF SALE 2019 – MORPHO EVASION

1/ Reservations

After having defined the services chosen by the client, Morpho Evasions S.A will check their availability (hotels, car rental, activities…) with its service providers. Once all points of the circuit have been defined with the customer, Morpho Evasions will send them (info@morphocostarica.com) the order form by email which must be completed, signed and returned for agreement. The customer must indicate on it the following data:

 

- Full name of participants

- Individual Passport numbers

- Dates of birth

- Flight numbers, arrival and departure times in San Jose

- A phone number in case of emergency during the stay in Costa Rica

- Travel Insurance Company’s name as well as the telephone and policy numbers.

All our quotation prices will be expressed in dollars USD (with its equivalent in euros at the current price, only as an indication). The detailed order form serves as a sales contract and a pro-forma invoice.

 

2/ Regulations

Morpho’s circuit regulations for individuals (from 1 to 3 bedrooms or less than 6 people)

Morpho Evasions grants its customers the following conditions:

After the acceptance of the order form, a deposit of 30% of the total amount of the invoice must be paid to MORPHO EVASIONS S.A. on the fixed date. The customer will attach the corresponding proof of payment.

The bill’s balance must be paid to MORPHO EVASIONS SA 60 days before your arrival during Peak season (December 21st to January 5th and during Easter week), or 45 days before your arrival during the rest of the year.

Upon payment of the deposit equal to the acceptance of the purchase order and our general conditions of sale, our cancellation and modification policies apply directly.

When executing an international transfer or payment by credit card, please send us the corresponding proof of payment

Regulations Circuit Morpho for GROUPS (4 rooms and more or groups from 7 people)

 

A deposit of 30% of the total amount of the invoice must be paid to MORPHO EVASIONS S.A at the signing of the order form. The customer will attach the corresponding proof of payment.

The balance must be paid 75 days before the arrival of the group, during Peak season (from December 21st to January 5th and during Easter week) or 60 days before the arrival of the group, the rest of the year. The customer will attach the corresponding proof of payment.

 

Last minute bookings (less than 15 days before arrival)

 

Full payment must be made immediately by credit card after receipt of the order form.

 

 

Upon validation or receipt of your first transaction, as well as upon (and after?) receipt of the balance, we will send you a receipt. At the end of our agency services, we will send you the corresponding invoice.

 

3 / Payment method

 

MORPHO EVASIONS S.A. accepts the following payments:

 

  • Bank transfers: to our US account (see bank details below) in Costa Rica. Any bank charges that your institution may charge you are your responsibility. Morpho Evasions does not charge additional fees for this method of payment if you ensure that the Morpho Evasions Receiving Account receives the full amount as stated in the USD Purchase Order. (Free of charge option for the recipient, check with your bank).

 

  • Bank cards *: Visa / MasterCard. You will find attached the document "credit card debit authorization" it must be returned to us completed and signed. We guarantee our customers the confidentiality of their bank details and the destruction of this data after debit.

 

* Please check with your bank that your card is unlocked for the amount of the transaction.

 

The additional costs corresponding to the means of payment chosen will be added to the total amount of services sold:

 

By Visa / MasterCard: Supplement of 3%.

 

Warning: in the event of partial or total cancellation of the stay: the processing fees relating to the payment by credit card expressed above will not be refunded.

 

4 / Cancellations and / or modifications

 

Before arrival: any cancellation and / or modification by the client, must be communicated by e-mail or by phone to MORPHO EVASIONS SA who will acknowledge receipt and will then proceed with the total or partial modifications or cancellations according to the customer's instructions.

 

No cancellation insurance is included in the services we provide. However, we recommend that our clients take basic travel insurance that covers their travel cancellations, last minute cancellations in case of serious illness, death of a loved one, repatriation in case of problems during the trip, etc. You can purchase individual insurance directly online via companies such as Europ Assistance, Mondial Assistance, Touring, April, etc.

CANCELLATION FEES partial or total:

You must inform us of any cancellation related to a flight delay on arrival or any other reason as soon as possible.

 

  1. For stays for which services will take place during the peak season (between 21 December and 05 January and during Easter week or Holy Week):

 

  • Up to 60 days before the arrival date: 20% of the amount of the concerned services.
  • Between 59 days and 45 days before the arrival date: 30% of the amount of the concerned services.
  • Between 44 days and 30 days before the arrival date: 50% of the amount of the concerned services.
  • Between 29 days and 15 days before the arrival date: 70% of the amount of the concerned services.
  • Between 14 days and the date of arrival: 100% of the amount of the concerned services.
  • Upon arrival of the client and during the stay, the services will not be refunded.

 

  1. For stays for which services will take place at any time of the year except during peak season (between 21 December and 05 January and during Easter week or Holy Week):

 

  • Up to 45 days before the arrival date: 10% of the amount of the concerned services.
  • Between 44 days and 30 days of the arrival date: 25% of the amount of the concerned services.
  • Between 29 days and the date of arrival: 100% of the amount of the concerned services.
  • Upon arrival of the client and during the stay, the services will not be refunded.

 

MODIFICATION FEES:

 

  1. For stays for which services will take place during the peak season (between 21 December and 05 January and during Easter week or Holy Week):

 

  • Up to 60 days from the date of arrival: No charge * with exception: some services booked in advance are not refundable, such as entries to certain National Parks and high demand hotels. The travel advisor will inform you during the reservation procedure.
  • Between 59 days and 30 days of the arrival date: 75% of the amount of the concerned services.
  • Between 29 days and the date of arrival: 100% of the amount of the concerned services.
  • On the arrival date or during the stay, no refund can be made for a modification

 

  1. For stays for which services will take place at any time of the year season (between December 21st and January 5th and during Easter week or Holy Week):

 

  • Up to 45 days from the date of arrival: No charge * with exception: some services booked in advance are not refundable, such as entries to certain National Parks and high demand hotels. The travel advisor will inform you during the reservation procedure.
  • Between 45 days and 30 days of the arrival date: 50% of the amount of paid reservation.
  • Between 30 days and two days before the date of the modified reservation: 75% of the amount of the paid reservation, if the hotel or provider accepts the change.
  • In the case where a hotel has no space to change the reservation to another day and less than two days before the date of the service to be modified; there will be no possible refund.

 

5 / Change of routes or services in case of Force Majeure

 

If a trip needs to be modified or delayed due to natural disasters or circumstances beyond the control of Morpho Evasions (political unrest, climate, hurricanes, flight changes, etc.) the additional cost incurred will be borne of the buyer / traveler. Morpho Evasions reserves the right to modify the tour or activities (type of activity, schedule, etc.) for the safety and comfort of the buyer / traveler.

 

6 / Litigation

 

In case of litigation, only the Commercial Court of San José - Costa Rica will be entitled to arbitrate.

 

7 / Guarantees of liability of the Morpho Evasions travel agency

 

- International Professional Civil Responsibility: Contract N ° RCG 0000116 02 06 02 (INS: National Institute of Insurance).

 

- Trade and Companies Register: CJ 3-101-633871

 

- Member of the National Chamber of Tourism: # 1544

 

- Active member of the Costa Rican Tourism Institute: ICT "Declaratoria turistica" (License):

http://www.visitcostarica.com/ict/paginas/categoriaDetalle.asp?idCate=67&idItem=513&sPais=14

 

- Founding member of the association of French speaking guides in Costa Rica

 

8 / Assistance

MORPHO EVASIONS S.A. provides you with a French speaking assistance 24h / 24h for the duration of your stay. The phone number will be communicated in the vouchers and the Roadbook.

Important: Please use our helpdesk wisely in accordance with the following times: (this in order to spread the calls over the full day and therefore, be able to react to unexpected emergencies) as quickly as possible.

- Office hours: from 8:30 am to 4:30 pm at the following phone number: (506) 2430-2042: for all specific requests, advice, reservations or changes of hotels / activities.

- Emergency schedules: 7/7d and 24/24h at the following mobile number: (506) 8887-6832: for all emergencies: delay / services cancellation/ theft, accidents / car accidents, blocked roads.

9 / Responsibilities

 

Morpho Escapes Costa Rica is the main operator and acts solely as an agent for the passenger with regard to his journey, regardless of the means of transport, and assumes no liability for damage or loss of property, accidents, injuries, deaths, anomalies or delays that may be caused, either because of a technical problem with a vehicle or other means of transport or for any reason, or by the failure of a carrier, hotel, restaurant, boat, company or person providing the services included in the trip. We are not responsible for any claim, loss of enjoyment, anxiety or frustration, neither physical nor moral resulting from:

  • The act or omission of any party other than Morpho Evasions and its employees
  • Mechanical failure, government actions, weather conditions or other factors beyond our control
  • The impossibility to obtain documents, passports, visas and health certificates valid until the date of return. If necessary, in this case, a cancellation fee will be applied.
  • Non-compliance with instructions, including check-in and check-out and baggage handling
  • Medical, health or physical disabilities or issues.

Buyers have read these conditions carefully and claim to know them and accept them.

 

10/ MORPHO EVASIONS S.A. Bank details

 

Recipient - MORPHO EVASIONS S.A.
Recipient Adress–2.7km. Norte del BNCR de La Fortuna de San Carlos

San Carlos, Costa Rica

Apartado postal 37- 4400

Céd. Jurídica: 3-101-633871.

Recipient Bank Account
Bank - BANCO NACIONAL DE COSTA RICA

Account number: 200-02-199-000334-5

 

Bank Adress – Costado Norte de la Catedral

 

Postal code and place - 21001 Ciudad Quesada, Costa Rica
BIC / SWIFT -BNCRCRSJ
IBAN
CR23015119920020003347

 

Practical information

Passport: Your passport must have a validity extending beyond 6 months after your return date.

 

Health: Check with the Costa Rican Embassy, ​​depending on the country visited previously some vaccines may be requested. For example: A yellow fever vaccination certificate is only required for travelers coming from a country where there is a risk of transmission of yellow fever: Angola, Benin, Burkina Faso, Cameroon, Democratic Republic of Congo, Gabon, Gambia , Guinea, Liberia, Nigeria, Sierra Leone, Sudan, Bolivia, Venezuela, Brazil, Peru, Colombia, Ecuador (the French Guinean Department is also concerned). This vaccination should be done at least 10 days before entering Costa Rica.

VISA: Not required for stays less than 90 days, but return ticket required

 

Insurance: The price set in the quotation provided by Morpho Evasions does not include any health insurance, repatriation or any other type than the basic insurance of the vehicle renter if the rental of a vehicle has been requested from our services. The car rental company is the solely responsible for the insurance provided and the responsibility of Morpho Evasions S.A. cannot be engaged.

Morpho Evasions recommends the purchase of travel insurance.

  1. Morpho Evasions S.A. is responsible for the proper performance of all services detailed in the category "Your trip includes" of the contract in accordance with Article L211-16. Morpho Evasions is also obliged to assist you if you are in difficulty in accordance with article L211-17-1.
  2. The financial guarantor of the agency Morpho Evasions S.A. is INS, Avenida Escazu, edificio 202, piso 4, local 401, Costa Rica.
  3. The contact details of the local Morpho Evasions representative in Costa Rica are: Paola Cardinale Villalobos, info@morphocostarica.com or Mariana Monestel Rodriguez Tel: +506 24 30 20 42, mariana.monestel@morphocostarica.com 900 metros al norte de la estación de servicio The Pacifica, Rio Segundo, Alajuela.
  4. The traveler is obliged to inform Morpho Evasions as soon as possible, of any non-conformity that he finds during the execution of the trip or the stay in accordance with the article L11-16. No complaint will be received, 30 days after the departure of the traveler.
  5. In case of dispute or complaint only the Commercial Court of San José - Costa Rica will be entitled to arbitrate.
  6. In accordance with Article L211-11, the traveler may assign his contract to another traveler. The maximum time is 45 days before the arrival of the traveler. The costs of modifications and / or cessation will be borne by the transferor.

 

 

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